Flagship Communications is a leading Sydney NSW & Parramatta PR & Communications Firm offering practical solutions to enable our clients to enhance their reputation and achieve project objectives.

Our highly talented team has successfully delivered outcomes for corporate, government and community clients, across a range of sectors including local and state government, infrastructure, engineering, property and health.

Our quality communications solutions include stakeholder engagement, media management, community consultation, issues management, and tender preparation.

COMMUNITY RELATIONS

Whether planning or building a major piece of infrastructure, communities now expect to have a greater say in activities or decisions that have the potential to impact on their local area. Governments and large corporations have recognised this and now regard meaningful engagement and good community relations as a vital part of most projects. In many situations, it is a mandatory requirement for doing business.

Flagship Communications understands what is required to meet these expectations and has successfully managed community relations for clients in both the government and corporate sectors across a variety of industries. Applying insights we have gained through experience, our team can work closely with you throughout the project to proactively establish and maintain positive relationships with communities who are interested in or are impacted by your project.

Services
Research and analysis of community opinion
Analysis of mandatory community consultation requirements
Development and implementation of community relations plans
Community relations training and audits

Community newsletters and notifications

STAKEHOLDER ENGAGEMENT

The way your organisation or project interacts with external stakeholders can have a significant impact on your reputation, project outcomes and bottom line. Flagship Communications’ proven approach helps your organisation manage its relationships with key stakeholders such as regulators, interest groups and customers. We aim to engage stakeholders through five key steps: Identify Key Stakeholders, Take time to understand each stakeholder and the issues that concern them, Establish the most appropriate level of engagement for each stakeholder or stakeholder group, Select techniques that will help establish effective two-way communication between your organisation and each stakeholder and Incorporate the values, needs and desires of each stakeholder into your decision making process.

Services:
Analysis of stakeholder behaviours and opinions
Development and implementation of stakeholder engagement plans
Production of communication material, such as newsletters, brochures and websites
Strategic communication advice
Policy development
Communication audits

MEDIA MANAGEMENT

The media plays a vital role in shaping public opinion and influencing key decision makers in both government and the corporate sectors. Flagship Communications uses proven techniques that can help your organisation to achieve positive media coverage in order to: increase your profile, promote a project, draw attention to your point of view, enhance your reputation or influence the public and key decision makers.

Services:
Management of media inquiries
Research and writing of media briefs
Development and implementation of media campaigns
Writing and distribution of media releases
Preparation of spokespeople for interviews

Filming of pre-recorded interviews and news footage (Delivered by a partner organisation)
Organisation of media conferences and launches

COMMUNITY CONSULTATION

Meaningful consultation provides an opportunity to develop two-way relationships between an organisation, government and communities. A consultation processes may run parallel with an information campaign or community relations activities. Often, after the public has been informed about an issue or project, it may be useful to use more consultative mechanisms in order to obtain feedback or build relationships. To assist organisations in this process Flagship provides a variety of consultation services and techniques. These include:

Services:
Development and implementation of community consultation plans

Workshop facilitation
Community forums
Event management
Drop in centres
Online tools and surveys

ISSUES MANAGEMENT

A major incident or crisis can significantly impact on your organisation’s reputation or project activities. To prevent a crisis, it is important to identify potential problems or issues early and develop plans to manage them. Flagship works with you to proactively identify and manage operational and community risks that have the potential to become a crisis and impact on your organisation or delay your project.

We achieve this through our five step approach: identify key internal and external stakeholders, identify risks associated with your project or organisation, identify potential gaps between community expectations and corporate performance, prepare issues management and crisis communications plans that can be rapidly deployed to protect your organisation and project and proactively manage issues to prevent them from becoming a crisis.

Services:
Risk assessments
Development and delivery of issues and crisis management plans
Production of communications material such letters, media releases and information brochures
Analysis of internal communications processes and procedures
Media management
Strategic communication advice

TENDER PREPARATION

Writing a winning tender can be difficult and demanding. Portraying the expertise and experience of your company’s achievements as well as the capabilities of your technical experts requires the skills of an experienced communicator.

Our communications specialists help your bid team to clearly communicate your company’s capabilities, your understanding of the tender requirements and your company’s approach to delivering the work.

Services:
Analysis of tender documents
Facilitation of workshops
Writing and/or editing of tender submissions
Advice on how to respond to the tender questions
Editing CV’s